In our commitment to providing excellent service, we want to ensure that the booking experience with us is as straightforward and convenient as possible for our guests. Below, we outline our cancellation and No Show policies:
Cancellations: We kindly request that any changes or cancellations to a reservation be communicated to our reservations department with a minimum of 24 hours' notice before the scheduled arrival date. This allows us to manage room availability and provide opportunities to other interested guests.
2. Penalidad por Cancelación Tardía: En caso de que se realice una cancelación o modificación de reserva con menos de 24 horas de anticipación a la fecha de llegada programada, se aplicará una penalización correspondiente al 20% del costo de una noche de alojamiento.
3. No Show: Si un huésped no se presenta en la fecha de llegada sin previo aviso de cancelación, se cargará automáticamente el monto correspondiente al 20% del costo de una noche de alojamiento.
We appreciate your interest in staying with us. Our payment policy has been designed to provide convenient and flexible options for our guests. Below, we outline our payment options:
1. Payment upon Reservation Check-In: Upon arriving at the hotel, you may settle the payment for your stay. We accept the following forms of payment: cash (in the local currency), credit cards, and debit cards from recognized international brands. Our aim is to make your check-in process quick and efficient.
2. Advance Payment to Guarantee the Reservation: If you prefer to guarantee your reservation and secure the availability of your room, we offer the option of making an advance payment. This payment can be made through bank transfers, credit cards, or debit cards, or through secure online payment platforms. Upon receiving your advance payment, we will confirm your reservation and send you a payment receipt via email.
3. Corporate Agreements: We understand the specific needs of businesses and are willing to establish personalized agreements with corporate account executives who are interested. These agreements may include special payment methods, direct billing, or differentiated payment terms. Our goal is to simplify the reservation and payment process for companies and ensure a comfortable and pleasant stay for their employees.
In our commitment to providing a safe and welcoming environment for all our guests, we have established a child protection policy to ensure the well-being of guests under the age of 18 staying at our hotel. This policy is based on the Colombian laws 679 of 2001 and 1336 of 2009 for the protection of minors.
1. Birth Certificate and Authorization Letter: When a guest intends to stay with a person under the age of 18, the presentation of the minor's birth certificate and an authenticated authorization letter issued by the parents or legal guardians of the minor is required. This authorization letter should include details about the minor's stay at our hotel, as well as the contact information of the parents or legal guardians.
2. Copies of Parents' or Legal Guardians' Documents:
In addition to the authorization letter, we request a copy of the identification documents of the parents or legal guardians who sign the authorization. This will allow us to verify the authenticity of the authorization and ensure compliance with the established legal requirements.
At our hotel, we strive to provide a flexible and comfortable lodging experience for our guests. Below, we outline our policies for Early Check-In and Late Check-Out:
Early Check-In Policy:
a. Early Check-In with One Day Advance Notice:
If you wish to perform an Early Check-In and arrive before the start date of your original reservation, we kindly request that you inform us at least one day in advance of the new arrival date. This will allow us to prepare the room in advance for your convenience.
b. Lack of Advance Notice:
In the event that we do not receive information regarding your Early Check-In with the required advance notice, we will be required to maintain the original reservation, and the corresponding charge for the additional night(s) will be applied to the guest.
c. Group Reservations:
For group reservations, 100% of the unused nights will be charged in the event of an Early Check-In, unless it is a High Season period.
Late Check-Out Policy:
a. Subject to Availability:
Late Check-Out is subject to room availability at the hotel.
b. Late Check-Out until 3:00 p.m:
For our guests, we offer a Late Check-Out at no additional charge until 3:00 p.m., subject to room availability.
c. Late Check-Out between 3:00 p.m. and 7:00 p.m:
If you wish to extend your stay until 7:00 p.m., a charge equivalent to half of the rate acquired for your original stay will be applied.
d. Late Check-Out after 7:00 p.m:
If you wish to perform a Late Check-Out after 7:00 p.m., a charge equivalent to the full rate acquired for your original stay will be applied.
At our hotel, we value all our guests, including those who wish to travel with their beloved pets. We are pleased to inform you that we are a pet-friendly hotel and welcome their presence. However, to ensure the well-being of all our guests and maintain a harmonious environment, we have established a pet policy that must be respected during your stay. Below, we outline our policy:
1. Advance Notification:
If you plan to stay with your pet, we kindly request that you inform us in advance through our reservations center. This way, we can coordinate your request and prepare your room properly.
2. Additional Charge:
Accommodating pets at our hotel incurs an additional charge. This charge is intended to cover the additional costs of cleaning and preparing the room to accommodate your pet.
3. Pre-Agreed Conditions:
To ensure the well-being of all our guests and compliance with the rules, we require pre-agreed conditions to be signed before your pet's entry. These conditions outline the guest's responsibilities regarding the care and behavior of their pet during their stay on our premises.
4. Rules of Coexistence:
It is important that your pet complies with the rules of coexistence and is under your supervision at all times. Your pet should be properly trained and friendly with other guests and staff members
5. Guest Responsibility:
The guest is responsible for any damage caused by their pet to the facilities or to other guests. In case of damage, the guest will be responsible for covering the corresponding repair or replacement costs.
At our hotel, we are committed to providing a clean and healthy environment for all our guests. Therefore, we have a strict non-smoking policy in place to ensure the well-being of everyone. Below, we outline our non-smoking policy:
1. Non-Smoking Hotel:
Our hotel is a smoke-free establishment. Smoking is not allowed in any of our rooms or in common areas, including hallways, restaurants, lounges, and designated outdoor areas that are smoke-free.
2. Cleaning Fee for Smoking:
In the event that there is evidence of smoking in a room, we will be obliged to apply an additional cleaning fee to your account. This fee is intended to cover the costs of cleaning and deodorizing the room to remove smoke odors and residue, ensuring a pleasant experience for our non-smoking guests.
3. Compliance with Law 1335 of 2009:
Nuestra política de no fumadores se basa en cumplimiento de la Ley 1335 de 2009 en relación con el control del tabaco en Colombia. Esta ley busca proteger la salud pública y prevenir el daño causado por el consumo de tabaco y el humo de segunda mano.
We kindly request your cooperation to help us maintain our smoke-free hotel. If you wish to smoke, we kindly ask that you use the designated smoking areas outside the hotel premises, thus respecting the well-being of all our guests.
We appreciate your understanding and cooperation in complying with our non-smoking policy. If you have any questions or need further information, please do not hesitate to contact our customer service team. We will be delighted to assist you and ensure a pleasant stay at our hotel.
Thank you for your commitment to maintaining a healthy environment for all our guests. We look forward to welcoming you soon to our hotel!
