Yes, at our hotel, we welcome our guests' pets. However, to ensure the comfort of all our guests, this service comes with an additional charge and the compliance with certain pre-established conditions. Please inform us in advance through our reservations center if you plan to stay with your pet.

The Check-In time is from 3:00 p.m., which means you can check into your room starting from that time. The Check-Out time is until 11:00 a.m., which means you should vacate the room before that time to conclude your stay at the hotel.

Yes, at our hotel, we offer shuttle service for our guests. This service has an additional cost and is available for those who wish to be transported to and from the airport or any other specific location. If you would like to use the shuttle service, we recommend that you reserve it in advance through our reservations center or by contacting our customer service team. This way, we can coordinate the transfer effectively and ensure that your experience is as comfortable and convenient as possible.

At our hotel, there is no minimum age required for check-in. We welcome guests of all ages, including children and babies. Our goal is to provide an inclusive and welcoming lodging experience for all individuals, regardless of their age.

At our hotel, we do not offer free parking as a general practice. However, if you make your reservation directly through our website or other specific booking channels, we will provide you with complimentary parking during your stay. This benefit is subject to availability, so we recommend that you make your reservation in advance to secure parking space for your vehicle.

Bogotá, the capital of Colombia, has a mountain climate characterized by being cool and temperate for most of the year. Due to its elevation at approximately 2,640 meters above sea level, the climate in Bogotá tends to be cooler compared to other Colombian cities located at lower altitudes.

To book important events at our hotel, there are two main options: Bookings: You can make reservations for important events such as conferences, corporate meetings, or social events through our reservations department. Contact them via the phone numbers or email provided on our website. Our reservations team will be happy to assist you in coordinating all the details of your event and ensuring that everything is in order for a successful experience. 2. Sales or Commercial Area: You can also directly contact our sales team or commercial area. They specialize in handling reservations for important events and can offer you customized solutions and special packages according to your specific needs and requirements. You can find the contact information for the sales area on our website or request that the reservations team connect you with them

Yes, at our hotel, we offer room service to provide greater convenience to our guests. You can enjoy delicious dishes and beverages in the privacy of your room by requesting room service. It's important to mention that room service comes with an additional cost, which is detailed in our room service menu. This cost is intended to cover the operational and staffing expenses associated with the delivery and preparation of orders in your room. Our room service team will be delighted to cater to your requests and ensure that your dining experience is satisfactory and enjoyable

Yes, at our hotel, we accept payments in United States Dollars (USD) as a form of payment for services and accommodation. We appreciate the convenience and flexibility this can offer to our international guests who prefer to make their payments in this currency.